• Organisation: Morgan Healey
• Position: Global Program Lead – Open Research
• Salary: On application
• Location: UK / Hybrid

Description

Location: UK, Hybrid

Salary: On application

Our client is seeking a commercially minded and creative leader to take a key role in the development and success of its global Open Research / B2B agreements.

Reporting directly to the Head of Customer Success, the Global Program Lead will drive the implementation of global commercial enablement and customer success strategies for Open Research B2B agreements.

Working closely with sales teams and stakeholders across international markets, the role will help maximise the performance, retention and growth of transformative and Open Research agreements. This is a highly visible, strategic position combining commercial leadership, customer success, data analysis and programme development.

The successful candidate will act as a trusted advisor on complex commercial matters, identify opportunities through programme data and market insight, and lead the introduction of new models, tools and approaches that support the continued transition towards Open Access publishing.

Key Responsibilities:

1. Shape and implement the commercial strategy for Open Research B2B agreements, working closely with global sales teams across both pre- and post-sales activity.
2. Act as a trusted commercial advisor and key point of escalation for complex, sensitive or strategically important customer and agreement matters.
3. Own, track and report on key programme health and performance metrics, translating data into actionable commercial insights and recommendations.
4. Support the continued development of the organisation’s Transformative Agreement programme and wider transition towards Open Access publishing.
5. Develop and oversee the training, tools and frameworks required by global sales teams to retain and grow Open Research agreement revenue.
6. Identify new ways to demonstrate agreement performance, value and impact, supporting customer satisfaction, retention and long-term commercial relationships.
7. Lead and develop a small international team, including colleagues based in the UK and Japan, ensuring consistency across regions while recognising local market requirements.
8. Work cross-functionally to resolve commercial barriers, address customer challenges and improve the overall performance of Open Research agreements.
9. Lead the rollout of new commercial models, strategic initiatives and programmes designed to address evolving customer needs and market challenges.
10. Drive continuous improvement across commercial processes, tools and approaches within a rapidly evolving Open Research environment.

Skills & Experience:

1. Strong commercial acumen with the ability to think strategically, solve complex problems and bring clarity to challenging commercial situations.
2. A proven track record of success within a commercial, sales, customer success or related environment.
3. Strong analytical capabilities, with experience developing, tracking and reporting on metrics that inform commercial strategy and decision-making.
4. Experience using data, reporting tools and emerging AI technologies to generate insights and support commercial decisions.
5. Experience of consultative selling and negotiating complex, multi-year commercial agreements.
6. Experience developing and implementing commercial frameworks, tools, processes and programmes within a changing business environment.
7. Previous people management experience, ideally involving international or geographically dispersed teams.
8. The ability to work effectively across cultures, regions and business functions, building strong relationships with a wide range of stakeholders.
9. Excellent communication and interpersonal skills, with the confidence to influence and advise senior stakeholders.
10. Intellectual curiosity and the ability to quickly develop expertise in new and complex subject areas.
11. A strong interest in Open Research, Open Access and the evolving academic publishing landscape.

How to apply

https://www.morganhealey.com/jobs/global-program-lead-open-research/