Just a sample of articles in this issue:

• Are publishers failing as a service industry? (editorial asking what we can do to improve what we do for customers)
• International publishing partnerships for China's English language journals and financial security (do you have partnerships with Chinese journals? Find out why your Chinese partner might not be happy with you)
• How online usage of subscription-based journalism and mass communication research journal articles predicts citations (it’s all about usage and downloads)
• The rise of the machines: Artificial intelligence meets scholarly content (why Microsoft think the semantic web is dead and are replacing it with the knowledge web)