COUNTER commissioned consultants to undertake an independent review to inform the Executive Committee and the Technical Advisory Group (TAG) by answering the following questions:

• What is working well for producers and consumers of the usage reports?
• Are there any issues or problems?
• Which metrics are used, and which if any of the metrics are not being used?
• Which Standard Views are being used, and which if any are not being used?
• Are there any amendments or improvements needed to the Code of Practice?
• Do producers and consumers of the usage data need any training or guidance?
• How are librarians and library consortia using COUNTER reports to answer common use cases?

Members contributed to this research by answering the survey questions, attending focus groups, and by participating in interviews.

The independent review is now available and the Executive Committee and TAG are working to address the recommendations in the report.

Categories: metrics, research