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AACR - Account Manager

Location

Philadelphia, US

Posted

25 April 2019

Apply by

30 May 2019

Description

The American Association for Cancer Research (AACR), with more than 42,000 members residing in 120 countries, is the first and largest organization in the world dedicated to advances in all areas of high-quality, innovative cancer research. Its mission is to prevent and cure all cancers.  The programs and activities of the AACR foster the exchange of new knowledge among scientists and physicians in the cancer field as well as in related biomedical sciences. AACR publishes eight peer-reviewed scientific journals and an award-winning magazine for cancer patients and their loved ones; convenes topical scientific conferences and an annual meeting that draws more than 22,600 participants; offers educational workshops that train young investigators in a variety of scientific and clinical areas; funds fellowships, career development awards, and research grants for both senior and junior investigators; raises public awareness of the progress in and reasons for hope in the biology, detection, diagnosis, treatment, and prevention of cancer; engages actively in advocacy for increased federal research funding and other national policies that accelerate progress against cancer; and interacts with regulatory agencies to support regulatory science and policy.

Job Summary:

The Account Manager is responsible for all aspects of account management and customer service for the journal site licenses with global academic/government/corporate institutions, from negotiations to managing the agent relationships to contract management and administration.

Major Duties and Responsibilities:

  • Develop, implement, and lead the plans to meet or exceed the budgeted renewal goals for the existing business.
  • Oversee all workflow/processes associated with managing existing accounts and new business.
  • Utilize and maintain the CRM database to ensure accurate and complete customer data.
  • Serve as the Sales group lead on initiatives relating to the CRM.
  • Handle and respond to customer queries in timely manner.
  • Develop positive customer relationships.
  • Own and manage relationship with all agents, ensuring delivery of customer lists to agents and payment collection from agents.
  • Collaborate with marketing staff to develop and execute retention campaigns.
  • Analyze customer and Publications marketing data and identify/develop upsell opportunities.
  • Manage all aspects of contracts/addenda.
  • Produce and maintain sales reports, as well as information relating to status of accounts and any analysis for internal review.
  • Work with journal hosting vendor to ensure seamless uploading of subscriber files, access to the journal content, and accurate and timely reporting.
  • Perform the essential functions of the position and other responsibilities as may be assigned by the Assistant Director, Sales & Outreach, and Director, Journal Sales & Marketing.

Department:  Sales and Marketing, Publications

Reports to:  Assistant Director, Institutional Sales & Outreach

Job Qualifications:

  • Minimum of 2 years experience in account management in a publishing environment.
  • Strong customer service orientation.
  • Highly organized and detail oriented.
  • Flexible work style.
  • Excellent verbal and written communication skills.
  • Ability to prioritize work and meet deadlines.
  • Ability to work independently and as part of a team.

Education and Training:

  • Bachelor’s Degree in a relevant field.

Technical Competencies & Special Skills:

  • Strong knowledge of CRM systems. Knowledge and experience with Salesforce is preferred.
  • Proficieny in MS Excel especially important: creating reports, extracting data, and generating financial reports.
  • General use of MicroSoft Applications.
  • Knowledge of STM publishing market preferred.
  • Problem solving attitude.

How to Apply:

Please submit your cover letter, resume and salary expectations to:

American Association for Cancer Research
Human Resources Department
615 Chestnut Street, 17th Floor
Philadelphia, PA 19106

E-mail: humanresources@aacr.org

Fax: (215) 440-1045

Equal Opportunity Employer

Package

Competitive package

Delegates at a Training Seminar

ALPSP members can submit details of job vacancies for £125 (plus VAT where applicable) per vacancy. They will be advertised on the website for one month. Any questions? Contact Susie Brown.

 

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